Position Title: Front Desk Agent
Reports To: Hospitality General Manager
The Front Desk Agent is responsible for delivering a warm and efficient guest experience from check-in through departure, managing reservations and bookings across multiple platforms, coordinating guest activities and services, and supporting the property's front office and long-term tenant administration.
Duties and Responsibilities
Guest Services
Greet guests warmly, provide assistance, and follow check-in protocols efficiently.
Manage communications for accommodations via email, WhatsApp, and booking engines.
Coordinate and book various guest activities, including flights, transfers, tours, and dinner reservations.
Provide excellent recommendations for services, restaurants, and attractions.
Ensure full payment for guest reservations before arrival and conduct post-departure follow-ups.
Reservations and Sales
Enter all bookings into the reservations system and prepare daily arrival and departure lists.
Enter and balance daily sales in the reservations system and prepare daily sales reports.
Manage bookings on various OTA sites and ensure prompt responses to reservation requests.
Room Readiness and Property Coordination
Collaborate with Maintenance and Housekeeping to ensure room readiness and cleanliness.
Inspect rooms before and after guest stays, reporting and following up on any issues.
Tenant Administration
Handle contracts, payments, and utility bills for long-term tenants.